23rd January, 2026 Water is overflowing from my filter box? The water pump is over-sized, or the filter box has been incorrectly located. The filter box outlet must always be at the highest point, ...
23rd January, 2026 Water is spilling over the inner plastic tray filter? The sponges are blocked and need cleaning/replacing.
23rd January, 2026 My filter’s flow rate has slowed? Check the pump cage is not blocked, check the hose is not kinked or damaged, check the hosetails are not blocked.
23rd January, 2026 My pond water has turned green? If the water turns green, check that the UV is plugged in and running 24 hours per day. If more than 6 months old the lamp will need repl...
23rd January, 2026 How do I clean the filter? Unclip filter lid Remove lid Locate media tray and sponges underneath Lift out tray and dirty sponges Place tray and sponges away from po...
23rd January, 2026 Do I need to service my pump? Yes, regularly inspect and clean the pump housing to make sure it has not accumulated too much dirt, leaves and algae on the pump cage. I...
